Basic settings
The basic settings cover all your company information. Please refer to the image below for an explanation of the fields.
![Basic Settings](https://docs.pindeliver.com/images/settings_basic_settings.png)
Segment | Field | Explanation |
---|
Organization | | |
| Name | Non-editable company name set by pinDeliver when the account is created. |
| Organization number | Company organization number. |
Address | | |
| Address | Company street name. |
| Zip code | Company zip code. |
| City | Company city. |
Contact person | | |
| Name | Name of the contact person responsible for the pinDeliver agreement and usage. |
| Phone | Phone number to the contact person. |
| Email | Email address to the contact person. |
Customer service | | |
| Phone | Phone number to the internal customer service. Used for drivers. |
| Email | Email address to the internal customer service. Used for drivers. |
Language settings
This page allows you to define the company’s default language. While it is possible to customize the language for individual users, drivers, and customer orders, the default language will be used in cases where no specific language is selected.
![Language Settings](https://docs.pindeliver.com/images/settings_language_settings.png)
Click & collect
pinDeliver can also manage pickup orders, known as Click & Collect, where customers collect their orders from your warehouse. To enable this functionality, your warehouse must be configured as a Delivery Group, and you must activate “Use depots” and provide a depot address. The depot address represents the location where customers can pick up their goods, and it will be displayed on the customer’s information page as a map.
On this page, you have the option to display a QR code on the customer’s information page. This QR code can be scanned using the Hub app when customers arrive to collect their goods.
To display the QR code, the following conditions must be met:
- Display QR-code on the customer page must be set to Yes on this settings page.
- Display the tracking number on the customer page must also be set to Yes on the Customer page.
- Each customer order must have a Tracking number assigned since this value is encoded in the QR code.
-
![Click & collect](https://docs.pindeliver.com/images/settings_click_collect.png)
Example of a customer information page with QR code
To access the QR code, the customer needs to click on the package icon located in the lower-right corner, which displays additional information.
![](https://docs.pindeliver.com/images/settings_click_collect_customer_page_2.png)
The Go app
The pinDeliver Go app is designed to assist drivers and offers a wide range of functionalities. Users can customize the app settings to control what information is displayed to the driver, although certain information is mandatory.
We offer two versions of the app, each with its own unique features. The web app runs directly in a web browser on the device, making it compatible with virtually all devices equipped with a web browser.
The Native app, on the other hand, is specifically developed for Android and iOS devices. Users may notice slight behavioral differences between the two apps. In the web app, all customer data is loaded at once when opening the Driving list. In the Native app, customer data is loaded individually but automatically when the driver completes the previous stop. The Native app also supports the scanning of package numbers during loading, unloading, and other workflows, such as returns.
Both apps are designed to be highly intuitive, requiring minimal training for drivers. The primary task for drivers is to select the type of stop they are making, with three available options and similar instructions in both apps:
- OK – Indicates that the order was successfully delivered/picked up, and the customer was available to receive the package.
- OK, NOT AT HOME – Indicates that the order was successfully delivered/picked up, but the customer was not available to receive the package. This option often includes the option to capture a photo.
- NOT OK – Indicates that the order/pickup could not be completed. In this case, the driver typically selects a deviation code to explain the issue.
Difference between the Go Web App and the Go Native App
![](https://docs.pindeliver.com/images/pindeliver_go_native.png)
You can choose to display behavior data using certain settings. Please refer to the settings screenshot and the explanation provided below.
![Go](https://docs.pindeliver.com/images/settings_the_go_app.png)
Segment | Field | Explanation | Web app supported | Native app supported |
---|
General | Enable using Go Native app | Allows the use of the Native app. | | X |
| Update the driver’s position during the route | If enabled, the driver’s position updates every minute during an active route. Otherwise, the latest known position, typically the latest stop, is displayed. | | X |
| Minutes before planned starting time that the driver is allowed to start the route | Sets the time in minutes before the planned route start when the driver can start the route. A warning is displayed until the planned starting time. | X | X |
| Image for delivery-not-home | Automatically opens the phone camera when handling a OK, NOT HOME stop. The photo is visible on the customer page. | X | X |
| Comment on delivery-not-home | Adds the possibility to leave a comment at a OK, NOT HOME stop. Requires “Image for delivery-not-home” to be set. | X | X |
| Image for delivery-not-delivered | Saves and displays an image for NOT OKstops (visible on the customer page). | X | X |
| Image for ok-delivered | Saves and displays an image for OK stops (visible on the customer page). | X | X |
| Comment on delivery-ok | Enables comments for OK stops. Requires “Image for OK Delivered” to be enabled. | | X |
| Waze GPS-navigator | Displays a button on each delivery card in the GO app. The button launches Waze as a GPS navigator if installed. Otherwise, it opens the web version of Waze. | X | X |
| Display time window | Displays the delivery time window in the GO app. | X | X |
| Display sender | Displays the delivery sender in the GO app. | X | X |
| Package loading | Gives the driver access to package search functionality, aiding in loading packages onto the correct vehicle. | | X |
| Use offloading scan | Requires the driver to scan goods when offloading at each stop. | | X |
| Handle returns | Permits the driver to receive returnable goods from customers. | X | X |
| Driving record | Allows the driver to report a driving record for the route, including details such as vehicle start and stop mileage. | | X |
| Register stop temperature | Permits the driver to report the temperature of goods at each stop. | | X |
Driver SMS | SMS to driver when the route has been assigned | Sends an SMS to the driver when a route is assigned, given that SMS is chosen as the communication method. | X | X |
Driver Emails | Email to driver when the route has been assigned | Sends an email to the driver when a route is assigned, given that email is chosen as the communication method. | X | X |
Deviation codes | Ordering | Allows changing the order of deviation codes available to the driver. Drag and drop codes after creation. | X | X |
| Requires comment | Specifies whether the driver must provide a comment when selecting a deviation code. | X | X |
| Active | Activates or deactivates a deviation code. | X | X |
The Hub app
The Hub App is primarily designed for use in terminals or warehouses to streamline and improve the handling of goods, enhancing daily operations, and reducing delivery errors. Additionally, it offers a convenient solution for managing packages related to Click & Collect orders. Users can scan the customer information page when customers arrive to collect their packages for Click & Collect orders, making the process smoother and more efficient.
Hub App Interface and Customization
The image below provides an example of the Hub App, with the settings described further determining the visible and accessible options and buttons within the Hub App.
![](https://docs.pindeliver.com/images/pindeliver_hub_app.png)
![Go](https://docs.pindeliver.com/images/settings_the_hub_app.png)
Field | Explanation |
---|
Quality check | Displays a checklist of tasks before starting a route. |
Sort scanning | Scan packages for sorting into different routes. |
Move assignments | Creates an assignment to transfer packages between routes. |
Arrival scanning | Scan packages upon arrival at the terminal, making them available for routing. |
Arrival report | Provides a summary of all goods scanned upon arrival. |
Loading scanning | Scan packages for loading onto vehicles. |
Create packages | Create a new package. |
Scan for info | Scan to gather more information about the package. |
Security
Since pinDeliver processes a significant amount of personal data, such as addresses and phone numbers, it is crucial to prioritize security and adhere to GDPR regulations. This page provides options to enhance data security and prevent unauthorized access.
You can enable automatic data anonymization by checking the Activate delivery anonymization option. Afterward, you can specify the number of days it takes for data to be anonymized by entering a value in the Days until a delivery is being anonymized field.
Additionally, you have the option to implement two-factor authentication for all administrators. Enabling Activate multi-factor authentication for administrators will require administrators to enter a verification code during the login process.
To further enhance security, you can configure an advanced password policy in the Company settings. This policy can automatically block a user’s account after multiple unsuccessful login attempts, and an email notification will be sent to the email address specified in the Security officer email address field.
![Security](https://docs.pindeliver.com/images/settings_security.png)