Settings

Ensure your organization’s settings are optimized in pinDeliver for smoother and more precise daily operations.

Basics

Language

Optimization

Click & Collect

SMS

Message schedule

GO app

Hub app

Security

Company features

Customer page

Basics

Basic settings

The basic settings cover all your company information. Please refer to the image below for an explanation of the fields.

Basic Settings

Segment	Field	Explanation
Organization
	Name	Non-editable company name set by pinDeliver when the account is created.
	Organization number	Company organization number.
Address
	Address	Company street name.
	Zip code	Company zip code.
	City	Company city.
Contact person
	Name	Name of the contact person responsible for the pinDeliver agreement and usage.
	Phone	Phone number to the contact person.
	Email	Email address to the contact person.
Customer service
	Phone	Phone number to the internal customer service. Used for drivers.
	Email	Email address to the internal customer service. Used for drivers.

Language

Optimization

Optimization settings

This page is dedicated to configuring the optimization engine’s behavior when calculating optimal delivery routes. While default values are available, the system can prioritize more specific settings assigned to delivery groups, customer orders, vehicles, and other entities. Additionally, the setup includes functionality for calculating stop times based on specific parameters.

Language Settings

Field	Explanation
Driving speed	Adjusts the speed factor for driving. 100% represents normal speed, and setting it to, for example, 80% will reduce driving times by 20% while maintaining stop times.
Average stop time in minutes	Default stop time for the vehicle if no other time is defined in the delivery group or on the customer order.
Business additional stop time (min)	Specifies the additional minutes added to a stop if it is categorized as a business-to-business (B2B) stop. If stop time is defined on the individual customer order, this field has no effect.
From weight	Part of the weight table used to add stop time for heavy goods. Connected to the “Additional Time” field.
Additional Time	Number of minutes added for the specified weight in the ‘From Weight’ field. You can add multiple rows with different specifications.
Earliest delivery time	Default time window start used if no delivery time window is specified for the vehicle or the customer.
Latest delivery time	Default time window end used if no delivery time window is specified for the vehicle or the customer.
Include stop time in delivery time window	If enabled, the entire delivery will happen during the specified time window. If not, we can only guarantee delivery at the start of the delivery window before it ends.
Delivery time interval that is outside customer’s time window	Defines how to display delivery times when part of the delivery time interval is outside the customer’s time window. For example, if the customer’s time window is 4:00 PM-8:00 PM, this setting determines how delivery times are shown when they fall between 6:15 PM-8:15 PM.
Clipping delivery time interval to customer’s time window	This option is visible only when “Delivery time interval that is outside customer’s time window” is set to “Clip delivery time.” For example, if the customer’s time window is 4:00 PM-8:00 PM and the delivery time interval is 6:15 PM-8:15 PM, this setting allows you to choose whether to offset the delivery time interval to 6:00 PM-8:00 PM or shrink it to 6:15 PM-8:00 PM.
Use backorder list	Instead of failing a route optimization that can’t route all deliveries, this option adds the failed deliveries to a backorder list.
Activate traffic regions and traffic limitations	Enables the application of traffic regions and traffic limitations during route optimization. Morning and evening rush hours are specified below.
Morning rush hour From	The start time for morning rush hours. Traffic restrictions are adjusted in the Traffic restrictions section.
Morning rush hour To	The end time for morning rush hours. Traffic restrictions are adjusted in the Traffic restrictions section.
Evening rush hour From	The start time for evening rush hours. Traffic restrictions are adjusted in the Traffic restrictions section.
Evening rush hour To	The end time for evening rush hours. Traffic restrictions are adjusted in the Traffic restrictions section.

Click & Collect

SMS

The primary mode of communication in pinDeliver is through SMS, known for its speed and reliability. While there are general SMS settings available for the entire account, you can also configure specific SMS settings for different senders. To set SMS preferences for a particular sender, navigate to the sender’s settings under senders. Please note that if SMS settings are configured for a specific sender, they will take precedence over the settings described on this page. Keep in mind that the explanations for the fields below also apply to corresponding fields in the senders section.

As you can see below, several fields serve the same purpose: creating message templates that are sent based on various triggers. All templates can include aliases (placeholders) that are replaced with specific text from the customer order, such as the customer’s name or estimated delivery time. Detailed information about aliases can be found in the blue square on the right.

It is essential to carefully consider which triggers you want to utilize, as some triggers may closely overlap in the workflow, potentially leading to excessive communication with the customer.

SMS

Segment	Field	Explanation
General settings
	Delivery time interval accuracy	This field specifies the length, in minutes, of the delivery time interval displayed to your customers. Use the smallest interval that is manageable for better customer satisfaction.
	Reminder time, when the driver is X minutes from customer stop.	This setting determines how many minutes before a planned delivery time an SMS should be sent to the customer. pinDeliver will identify deliveries within X minutes and send SMS messages based on the template described below. Please note that only stops within X minutes will receive a message, limited to one message per stop. If your schedule is tight, each stop will only receive one message, even if there are multiple stops within X minutes before reaching the stop. However, if the driving time between stops is greater than X minutes, that stop will not receive any message at all.
	Select language for messages	Choose the language in which you want to create message templates.
Delivery	Send SMS when locking a route	This message is sent to all customers on the route when the route is locked.
	Activate manual SMS button	This setting activates a button in the driving list, allowing the user to send messages to all customers in the route.
	Send SMS when the driver starts the route	When a driver starts a route, this message is sent to all customers in the route.
	Send SMS when the driver has finished (re)loading	When the driver marks “loading done”, a message is sent to all customers expecting a delivery from this load.
	Send SMS reminder to a customer when the driver is within X minutes from the destination	This setting triggers an SMS reminder when the driver is X minutes away from the customer’s destination. The value of X is determined by the reminder time set in “Reminder time when the driver is X minutes from customer stop”.
	Send SMS when a driver reports that a delivery has been made, but the customer was not home.	Sends an SMS with the time of successful delivery when the customer was not home. If the driver has taken a photo, it will be displayed on the Customer Information page that can be linked in the message.
	Send SMS to customer when a driver reports that a delivery has not been made	Sends an SMS to inform the customer that the delivery was unsuccessful. If the driver has taken a photo, it will be displayed on the Customer Information page that can be linked in the message.
	Send SMS when a customer is created.	This message is sent when a new customer is created.
Collect	Send SMS when the route is locked	This message is sent to all customers in the route when the route is locked.
	Activate manual SMS button	Clicking this button sends the message to all customers in the collect order.
	Send SMS to customers when the driver starts collect	When the collection order is started, this message is sent to all customers in the collect order.
	Send SMS to customers when the driver is finished at the depot	When click & collect is completed at the depot, this message is sent to all customers in the collect order.
	Send SMS to customers when delivery is not collected	When the driver reports the route as completed, this message is sent to all customers who have not collected their deliveries.
	Send SMS when a customer is created.	This message is sent when a new customer is created.

Email

The primary communication method in pinDeliver is SMS, known for its speed. However, email is also an available communication option, allowing for more complex messages and HTML code for design.

You have the option to set general email preferences for the entire account or define specific email preferences for various senders. When email preferences are established for a particular sender, they will take priority over the settings outlined on this page. Please note that the field explanations below are also applicable to corresponding fields in the senders section.

As you can see below, several fields serve the same purpose: creating message templates triggered by various events. All templates can include aliases (placeholders) that will be replaced with text from the customer order, such as the customer’s name or estimated delivery time. You can also choose whether each message should be in HTML or plain text format.

Segment	Field	Explanation
General settings	Sender name {email-sendername}	Email sent from pinDeliver displays the sender name as pinDeliver. You can specify a different sender name in this field. If a sender name is provided in a delivery, it will take priority over this setting.
	Reply address {email-replyaddress}	By default, emails from pinDeliver are sent from the email address noreply@pindeliver.com. If you want customers to be able to reply to the email, you can enter a reply address in this field.
	Select language for messages	Choose the language in which you want to compose message templates.
Delivery	Send email when locking a route	When a route is locked, this email message is sent to all customers on the route.
	Activate manual email button.	Enables a button in the driving list that allows sending emails to all customers on the specific route.
	Send email when the driver starts the route	When a driver starts a route, this email message is sent to all customers in the route.
	Send email when the driver has finished (re)loading	When the driver clicks “loading done,” a message is sent to all customers who will receive a delivery from this load.
	Send email reminder to a customer when the driver is within X minutes from the destination	An email reminder is sent X minutes from the destination. X is replaced by the reminder time set in the SMS settings for “Reminder time, when the driver is X minutes from customer stop”.
	Send email when a driver reports that a delivery has been made, but the customer was not home	Sends an email with the time of successful delivery when the customer was not home.
	Send email to customer when a driver reports that a delivery has not been made	Sends an email to inform the customer that the delivery was unsuccessful.
	Send email when a customer is created	This message is sent when a new customer is created.
Collect	Send email when the route is locked	When a route is locked, this email message is sent to all customers in the route.
	Activate manual email button.	When the button is pressed, this email message is sent to all customers in the collect order.
	Send email to customers when the driver is finished at the depot	When the collection order is started at the depot, this email message is sent to all customers in the collect order.
	Send email to customers when delivery is not collected	When the collection order is completed, this email message is sent to all customers who have not collected their deliveries.
	Send email when a customer is created	This email message is sent when a customer is created.

Message schedule

The message scheduler allows you to send messages to customers at specific, recurring times. Rather than relying solely on triggers linked to routing events (such as locking), you can plan messages to be sent consistently at set times. Of course, you can also use this functionality in combination with triggers based on the planning process.

For email messages, you can choose between HTML-coded content or plain text.

Messages will be sent within a time window of approximately ±10 minutes. They will only be sent to route stops where the route is locked, and the scheduled departure date aligns with the weekday specified in the message schedule.

You can view active schedules in the Schedule segment.

Message schedule

Segment	Field	Explanation
Email	Activate automatic email	Enables automatic email messages to be sent to all recipients on the route based on the schedules.
SMS	Send SMS automatically	Enables automatic SMS messages to be sent to all recipients on the route based on the schedules.
Create new schedules	Messages type	Specifies whether to send only email, SMS, or both messages for each schedule.
	Time	Sets the time of day when the message(s) should be sent.
	Weekday	Determines whether the message schedule should apply to a specific day or all days. For weekdays-only scheduling, create a schedule for each weekday.

GO app

The Go app

The pinDeliver Go app is designed to assist drivers and offers a wide range of functionalities. Users can customize the app settings to control what information is displayed to the driver, although certain information is mandatory.

We offer two versions of the app, each with its own unique features. The web app runs directly in a web browser on the device, making it compatible with virtually all devices equipped with a web browser.

The Native app, on the other hand, is specifically developed for Android and iOS devices. Users may notice slight behavioral differences between the two apps. In the web app, all customer data is loaded at once when opening the Driving list. In the Native app, customer data is loaded individually but automatically when the driver completes the previous stop. The Native app also supports the scanning of package numbers during loading, unloading, and other workflows, such as returns.

Both apps are designed to be highly intuitive, requiring minimal training for drivers. The primary task for drivers is to select the type of stop they are making, with three available options and similar instructions in both apps:

OK – Indicates that the order was successfully delivered/picked up, and the customer was available to receive the package.
OK, NOT AT HOME – Indicates that the order was successfully delivered/picked up, but the customer was not available to receive the package. This option often includes the option to capture a photo.
NOT OK – Indicates that the order/pickup could not be completed. In this case, the driver typically selects a deviation code to explain the issue.

Difference between the Go Web App and the Go Native App

You can choose to display behavior data using certain settings. Please refer to the settings screenshot and the explanation provided below.

Segment	Field	Explanation	Web app supported	Native app supported
General	Enable using Go Native app	Allows the use of the Native app.		X
	Update the driver’s position during the route	If enabled, the driver’s position updates every minute during an active route. Otherwise, the latest known position, typically the latest stop, is displayed.		X
	Minutes before planned starting time that the driver is allowed to start the route	Sets the time in minutes before the planned route start when the driver can start the route. A warning is displayed until the planned starting time.	X	X
	Image for delivery-not-home	Automatically opens the phone camera when handling a OK, NOT HOME stop. The photo is visible on the customer page.	X	X
	Comment on delivery-not-home	Adds the possibility to leave a comment at a OK, NOT HOME stop. Requires “Image for delivery-not-home” to be set.	X	X
	Image for delivery-not-delivered	Saves and displays an image for NOT OKstops (visible on the customer page).	X	X
	Image for ok-delivered	Saves and displays an image for OK stops (visible on the customer page).	X	X
	Comment on delivery-ok	Enables comments for OK stops. Requires “Image for OK Delivered” to be enabled.		X
	Waze GPS-navigator	Displays a button on each delivery card in the GO app. The button launches Waze as a GPS navigator if installed. Otherwise, it opens the web version of Waze.	X	X
	Display time window	Displays the delivery time window in the GO app.	X	X
	Display sender	Displays the delivery sender in the GO app.	X	X
	Package loading	Gives the driver access to package search functionality, aiding in loading packages onto the correct vehicle.		X
	Use offloading scan	Requires the driver to scan goods when offloading at each stop.		X
	Handle returns	Permits the driver to receive returnable goods from customers.	X	X
	Driving record	Allows the driver to report a driving record for the route, including details such as vehicle start and stop mileage.		X
	Register stop temperature	Permits the driver to report the temperature of goods at each stop.		X
Driver SMS	SMS to driver when the route has been assigned	Sends an SMS to the driver when a route is assigned, given that SMS is chosen as the communication method.	X	X
Driver Emails	Email to driver when the route has been assigned	Sends an email to the driver when a route is assigned, given that email is chosen as the communication method.	X	X
Deviation codes	Ordering	Allows changing the order of deviation codes available to the driver. Drag and drop codes after creation.	X	X
	Requires comment	Specifies whether the driver must provide a comment when selecting a deviation code.	X	X
	Active	Activates or deactivates a deviation code.	X	X

Hub app

The Hub app

The Hub App is primarily designed for use in terminals or warehouses to streamline and improve the handling of goods, enhancing daily operations, and reducing delivery errors. Additionally, it offers a convenient solution for managing packages related to Click & Collect orders. Users can scan the customer information page when customers arrive to collect their packages for Click & Collect orders, making the process smoother and more efficient.

Hub App Interface and Customization

The image below provides an example of the Hub App, with the settings described further determining the visible and accessible options and buttons within the Hub App.

Field	Explanation
Quality check	Displays a checklist of tasks before starting a route.
Sort scanning	Scan packages for sorting into different routes.
Move assignments	Creates an assignment to transfer packages between routes.
Arrival scanning	Scan packages upon arrival at the terminal, making them available for routing.
Arrival report	Provides a summary of all goods scanned upon arrival.
Loading scanning	Scan packages for loading onto vehicles.
Create packages	Create a new package.
Scan for info	Scan to gather more information about the package.

Security

Company features

Within the Company Features section, you can establish customized settings for your pinDeliver account. These settings will apply to all Delivery Groups and Senders.

Click & collect

Field	Explanation
Subscribe to events	When enabled, the company can subscribe to various event-based notifications. For event details, refer to the Event URL field explanation
Event URL	This is the URL where pinDeliver sends event notifications for different triggers within the platform. Triggers include events like order routing, route start, and delivery completion.
Shipping label as SVG file in pinDeliver API	Use this setting if you prefer to export shipping labels in SVG format instead of the default PDF format. This is only applicable when using API.
Dangerous goods	This setting controls the availability of ADR fields. If enabled, these fields will be available for use.
Allow zip code to be omitted for customer addresses	When turned off, a zip code will always be required for customer addresses. Enabling this setting allows flexibility in not requiring a zip code for every order, which can be useful for new addresses or when address data is missing zip codes.
Minimum geolocation accuracy	This setting specifies the minimum geolocation accuracy required to consider an address accurate enough for route optimization. Default accuracy is 70%. 70% Indicates that the returned result reflects a precise geocode. 60% Indicates that the returned result reflects an approximation (usually on a road) interpolated between two precise points (such as intersections). 50% Indicates that the returned result is the geometric center of a result such as a polyline (for example, a street). 25% Indicates that the returned result is approximate.

Customer page

This settings page is where you can specify the information and features visible to the customer or recipient when they access the status page through the provided link. These settings apply to all orders within the account, with the option for minor adjustments specific to individual senders.

Customer page

Segment	Field	Explanation
Customer page	Display the tracking number on the customer page	Show the order tracking number on the customer page.
	Use the fixed tracking URL to access the customer page	Enable this setting to use a predefined format for the tracking URL. This allows the generation of the tracking URL from other systems by providing specific values.
Customer support chat widget	Display chat widget	Enable the option to display specific chat widgets. Please contact the pinDeliver support for more information.
	Chat widget script snippet	Paste the script snippet in this field to enable the chat widget.
Edit driver notes from the customer page	Note 1	Show driver notes on the customer page. The customer can view and modify notes. The field is named Customer info 1 on the order and can be used for instructions to the driver, such as: Add instructions for the driver Update any entry code for the apartment building Tell the driver where to leave the goods if the customer is not home
	Note 2	Similar to Note 1, but for Customer info 2.
	Note 3	Similar to Note 1, but for Customer info 3.
Show status changes	Display the status changes for a given delivery	Inform the recipient about status changes that have occurred with their order, including messages like: Your order is on it’s way from the terminal Your order is planned and has arrived at the terminal Your order is in transit
Cancel deliveries	Allow customers to cancel deliveries	Check this option to allow customers to cancel a delivery based on the settings below.
	Minimum hours before departure for allowing cancel	Specifies the number of hours before the planned route start that a customer can cancel a delivery.
	Allow customers to propose another day	Enable this option to allow customers to propose an alternative delivery day.
	Earliest next delivery day after current and number of additional delivery days after that	If a customer wants to propose a new delivery day, you can specify how many days ahead they can do so.
	Delivery days	Specifies which weekdays should be available for customers to select as the next delivery day.
	Exclude cancel on non delivery days	This is often used to limit cancellations to workdays. For instance, if the company doesn’t deliver on weekends and the cancellation window is set to 24 hours, then the latest time you can cancel Monday’s deliveries would be 72 hours before delivery begins.
Information to the customer about cancel delivery	Label for the “Cancel” button	Specify the text that should be displayed as the label for the “Cancel” button.
	Label for the “Propose another day” button	Specify the text that should be displayed as the label for the “Propose another day” button.
	Confirmation message for the cancelling	This message is displayed when the customer clicks the “Cancel” button to ensure that the customer really wants to proceed with the cancellation.
	Information before “Cancel”	This information is displayed to the customer along with the ”Cancel” button.
	Information after “Cancel”	This information is displayed to the customer after they have initiated the cancellation.

Documentation

Settings

Basic settings

Language settings

Optimization settings

Click & collect

Example of a customer information page with QR code

SMS

Email

Message schedule

The Go app

Difference between the Go Web App and the Go Native App

The Hub app

Hub App Interface and Customization

Security

Company features

Customer page