Senders

All customer orders have a sender. A sender can be the transportation company delivering the order or for example the retailer company that sold the goods. A customer order can only have one sender but all customer orders in a planning order can have different senders. The senders are used in the customer communication telling the customer from which sender the goods are coming. This means that each customer order is branded according to the sender, even when many senders share the same route and vehicle.

The sender can be branded by using different logo, colors, instructive text and customer service phone number etc shown on the customers page (GET page).

In pinDeliver you will always have one default sender. This means that if you do not specify a specific sender on a customer order, the default sender will be used.

To create a new sender you select Admin/Senders from the main menu. A list of all senders is shown and you just click Add new sender in the bottom of the list. To change an existing sender you just click the sender name or the Edit button to open the sender card.

Sender

This is the main tab for the sender with information about name and contact information. Fill in all relevant fields in the sender card and click Create to save it. See image and field explanations below.

Field	Explanation
Sender	The official name of the sender. this will be shown to the customer.
SMS sender	A short name that will be shown as the name of the SMS sender. Maximum length of 11 characters.
Sender ID	A unique sender identifier value used for integration or Excel upload of customer orders.
Customer service number	Phone number to the sender´s customer service. Will be shown to the end customer.
Customer service email	Email to the sender´s customer service. Will be shown to the end customer.
Street	Street address to the sender. Will be shown to the end customer.
Zip code	Zip code to the sender. Will be shown to the end customer.
City	City to the sender. Will be shown to the end customer.

Settings

It is possible to have specific settings for specific senders. This makes it possible to different settings depending on who the sender is. For example different SMS messages or triggers for SMS.

pinDeliver always have a default sender, meaning that if you don´t specify the sender for a customer order the default sender will be used instead.

Field	Explanation
Allow change sender settings	If this is checked it is possible to have different settings for this specific sender compared to the default sender.
Show packages on customer page	Check this to show the packages on the customer page.
Allow digital signature	Check this to make it possible to use digital signature for the customer when receiving goods.

SMS

When you want different SMS templates or triggers for a specific sender you have to specify them in this page. The different SMS templates and triggers are explained in the SMS settings tab.

Email

When you want different email templates or triggers for a specific sender you have to specify them in this page. The different email templates and triggers are explained in the Email settings tab.

Theme

In this tab you customize the look of the customer information page. The settings for the default sender will be used if you don´t add any colors or images to this settings tab. Since pinDeliver supports multiple senders (one per customer order) it is possible to give the customers different look & feel depending on the sender of the goods.

Field	Explanation
Light color	Background color in text areas on the customer information page. A recommended color code is #F0F0F0 since is is a bright but not white background.
Text color	Text color for lead texts (see explaining text under the field Driver notes in right example image below).
Dark color	Background color on time schedule sign on first page and header texts (see header text Driver notes in right example image below).
Sender logotype	Click button to upload file that will be visible in top left corner on the customer information page. Recommended size is 664x182 pixels. It is also recommended to use transparent background to get the best look.
Delivery/pickup location icon	Click button to upload icon showing the pickup or dropoff location. Recommended size is 72x72 pixels.
Truck current location icon	Click button to upload icon for showing current position of the vehicle. Recommended size is 72x72 pixels.
Font URL	An url to a specific font for texts on the customer information page.
Font name	Name for the font specified in the link above.

Examples of customer information page.