Definitions

The table below shows short explanations of basic concepts that are good when learning more about pinDeliver.

Symbol	Definition	Explanation
	Planning Order	Group of Customer orders within a geographical area for one Delivery group and supposed to be delivered the same day A planning order will be divided into routes after the route planning has been used A planning order is normally imported through Excel or API
	Route	A route with end customers driven by a specified vehicle Is created when a planning order is route optimized A route can be Unlocked/Locked, Not started/Started/Finished
	Delivery	Delivery (or a pickup) to a customer Three different type of actions: OK Not home Not delivered Company defined deviation codes can be used when not delivered.
	Delivery group	Used to split deliveries based on location, user permissions or other reasons A user can have permissions to one or more delivery groups A planning order can only consist of orders connected to the same delivery group
	Depot	A loading location that does not be at the same position as the vehicles starting positions Each delivery group has a depot Each depot has an address and a default loading time used in route optimization Enables reloading of vehicles when route planning, that is creating routes with multiple loading stops
	Vehicle	Connected to a delivery group Availability time slots Defined starting position Can have limits regarding for example weight and volume
	Driver	Connected to one or more delivery groups E-mail or mobile phone i mandatory Each route is assigned to a driver
	Sender	Each delivery has a senders A sender can have e-mail and customer service phone number Sender name, e-mail and phone number can be used in customer communication
	Package	A delivery has at least one package A package can be defined with: Name Package ID Quantity Tracking number